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Return & Exchange Policy – SINHGROUP
This return and exchange policy is designed to ensure your rights and satisfaction during the shopping process. It applies when you are not satisfied with the purchased product and wish to return or exchange it. Please read this policy carefully before submitting a request.
Conditions for Return & Exchange
To be eligible for a return or exchange:
Products must be in brand new, original condition, unused, undamaged, and showing no signs of wear.
Products must include all original tags, labels, and accompanying accessories.
Proof of purchase (receipt or invoice) must be provided to confirm the purchase from our store.
Return & Exchange Period
You may request a return or exchange within 5 days from the date of initial receipt of the product.
For special or personalized/customized products, different return conditions may apply. Please contact us for further details.
Return & Exchange Procedure
To initiate a return or exchange, please contact us via the phone number or email provided in this policy. Kindly include your order information, product details, and reason for return/exchange.
We will review your request and provide detailed instructions on the return process.
Once approved, you must return the product in its complete and original condition.
After receiving and verifying the product’s condition, we will proceed with the return/exchange and notify you accordingly.
Methods of Return & Exchange
Product Exchange: You may exchange the product for another of equal or greater value. If the new product has a higher value, you will be required to pay the difference. We will guide you through the steps for a smooth exchange process.
Refund: You may request a refund for the purchased product. Refunds will be processed using the original method of payment. Please note that processing times may depend on your bank or credit card company.
Cases Not Eligible for Return & Exchange
Products that have been used, damaged, or are not in their original condition.
Products missing accessories, tags, or labels.
Products missing documents, manuals, warranty cards, or proof of purchase.
Products that have been personalized or made-to-order at the customer’s request.
Return & Exchange Fees
In certain cases, return/exchange fees may apply to cover shipping, handling, and inspection costs. Specific details of these fees will be communicated during the return/exchange request process.