The shipping policy is an essential part of the online shopping experience. For customers, it ensures convenience and flexibility during the delivery process, while also playing a vital role in building trust and reliability with the seller. In this document, we provide detailed information about the shipping policy at SINHGROUP for your reference.

1. Delivery Methods

We provide two delivery methods:

  • Customers purchase directly at our showroom.

  • Customers place orders online and receive home delivery.

2. Estimated Delivery Time

  • Once we receive the order, it will be processed within 24 hours, and we will inform the customer regarding payment and delivery arrangements.

Delivery timeline:
a. For products available in stock:

  • Within 48 hours for delivery in inner-city areas of Ho Chi Minh City, Nam Dinh, and Hanoi.

  • Within 4–10 days for delivery across Vietnam.

b. For products not available in stock and requiring production at the factory:

  • Within 7–14 days, depending on the product. The customer must agree to the delivery timeline (to be confirmed with the customer before proceeding).

Exceptions – Force Majeure Cases: Delivery may be delayed due to circumstances such as:

  • Our staff being unable to contact the customer via phone.

  • Incorrect or hard-to-locate delivery address provided by the customer.

  • Sudden surge in order volume causing processing delays.

  • Supplier or logistics partner delays.

3. Shipping Fees

  • Free shipping for customers in Ho Chi Minh City, Hanoi, and Nam Dinh with orders valued over 10,000,000 VND.

  • For other cases, shipping fees will be based on mutual agreement between the customer and SINHGROUP.

  • The shipping provider will deliver to the site entrance (front door, building lobby, etc.). Customers are responsible for moving goods to their home or construction site.

⚠️ Note: In the event of delivery delays, we will promptly notify the customer, who may choose to cancel the order or continue waiting.

4. Responsibilities of the Logistics Provider

Logistics Partner: Viettel Post

Obligations of the Carrier:

  • Ensure full and safe delivery of goods to the designated location within the agreed timeframe.

  • Deliver goods to the rightful recipient.

  • Bear related transportation costs unless otherwise agreed.

  • Purchase liability insurance in accordance with legal requirements.

  • Compensate for damage or loss caused by the carrier, unless otherwise agreed or regulated by law.

  • Provide all necessary shipping documents to customers upon delivery, including:

    • Sales invoice (issued by SINHGROUP to the carrier)

    • Warranty card (issued by SINHGROUP to the carrier)

    • Certificate of Origin (C/O)

    • Copy of VAT invoice for the order (issued by SINHGROUP to the carrier).

Rights of the Carrier:

  • Verify the authenticity of goods, waybills, or equivalent documents.

  • Refuse to transport goods that do not match the agreed type in the contract.

  • Request full and timely payment of shipping fees.

  • Refuse to transport prohibited or hazardous items.

5. Responsibilities of the Consignor (SINHGROUP/Customer)

Obligations of the Consignor:

  • Pay full shipping fees in the agreed timeframe and method.

  • Provide accurate information related to the transported goods to ensure safety.

  • Supply all necessary documents for the order, including: Delivery note, Sales invoice, Warranty card, Certificate of Origin (C/O), and VAT invoice copy.

  • Provide electronic invoices directly via email to customers.

  • Supervise goods during transportation if agreed upon. In such cases, if goods are damaged or lost, no compensation will be provided.

Rights of the Consignor:

  • Request that the carrier deliver goods to the agreed location and time.

  • Receive goods directly or designate a third party to do so.

6. Liability for Compensation

  • The carrier must compensate for damage or loss of goods caused during transportation.

  • The consignor must compensate for damages caused by hazardous goods if not properly packed or secured.

  • In cases of force majeure (natural disasters, accidents, etc.), the carrier will not be liable for compensation unless otherwise agreed or required by law.

7. Notes When Receiving Goods

Upon receipt, customers are advised to:

  • Open the package and cross-check the goods with the sales invoice.

  • Ensure the received goods match the ordered products.

  • Inspect the packaging and products for damage during transport.

If dissatisfied with any of the above, the customer may request the delivery staff to confirm the issue and return the goods.

⚠️ SINHGROUP will not be responsible for claims regarding missing or incorrect goods once the customer has signed and paid for the delivery.

8. Customer Support

SINHGROUP strives to provide reliable and professional delivery services. However, unforeseen risks may occur. For any issues, please contact our Customer Service Department via Hotline: 0968 921 269.

We are committed to checking your order and offering an appropriate resolution for each specific case.