Inspection Policy – SINHGROUP

To ensure the rights and benefits of our valued customers, SINHGROUP applies the following inspection policy:

1. Scope of Application

This policy applies to all orders delivered directly via shipping units or delivered from our warehouse to the customer’s location.

2. Time of Inspection

For customers receiving goods directly: You have the right to inspect the products at the time of delivery and before signing the delivery note with our staff.
For goods shipped via third-party carriers (freight service, transport companies): Please check the goods before leaving the station/warehouse. In case of damage or missing items, please take photos or videos and notify us within 24 hours of receipt.

3. Inspection Content

Verify quantity, product code, model, and specifications according to the purchase order.
Check the condition of the product: ensure it is not cracked, broken, warped, chipped, or technically defective (if any).

4. Cases Not Eligible for Return/Exchange

Customers who sign and accept goods without inspection, or inspect after leaving the delivery area.
Products damaged due to improper use, incorrect installation, or poor storage.
Cases where feedback is received after 24 hours from the time of receipt.

5. Support & Resolution

If errors are found on SINHGROUP’s side (wrong model delivered, missing items, damage during transport, etc.), we will handle the case promptly by free return/exchange within 1–3 business days.