Privacy Policy – Protection of Users’ Personal Information

Thank you for visiting the website operated by SINHGROUP Joint Stock Company.

We respect and are committed to protecting your privacy. Please read this Privacy Policy carefully to better understand our commitments in respecting and safeguarding the rights of our website users.

Protecting consumers’ personal information and building trust is very important to us. Therefore, we will use your name and other related information strictly in accordance with this policy. We only collect necessary information relevant to purchase transactions.

1. Collection of Consumers’ Personal Information

Consumers (including customers and business partners) may be required to provide full details through designated forms on our website (www.sinhgroup.vn), including: full name, address (home or office), email (personal or company), and phone number (mobile, home, or office).

This information is required to place and complete online orders (including sending order confirmation emails).

Cookies: Cookies are data files temporarily or permanently stored on consumers’ hard drives. They are used to verify, track visits, and maintain specific information regarding website usage, such as site preferences or shopping cart data. Consumers may delete all cookies by searching for folders with the keyword “cookie” and deleting them, or adjust browser settings to block future cookies if desired.

2. Purpose of Collecting Personal Information

Personal information is collected for the following purposes:

  • To provide services to consumers.

  • To manage and utilize personal data for database administration and to promptly resolve any arising issues.

3. Scope of Use of Personal Information

Personal information provided on our website will be used for:

  • Delivering services to consumers.

  • Sending notifications regarding communication between consumers and SINHGROUP.

  • Preventing account hijacking or fraudulent activities.

  • Communicating and resolving complaints with consumers.

  • Confirming and processing consumer transactions.

  • Providing information when required by competent state authorities.

4. Duration of Information Storage

Consumers’ personal information will be stored indefinitely.

Consumers may at any time refuse and request us to delete their personal data, or decline customer care services if they deem it inappropriate, by sending an email or making a phone call.

We commit to deleting personal data upon receiving such requests. However, historical records relating to orders or customer care activities will still be retained internally by SINHGROUP.

5. Entities That May Access Consumers’ Personal Information

Consumers agree that, when necessary, the following organizations/individuals may access and collect personal information:

  • Website administrators.

  • Third parties providing integrated services with www.sinhgroup.vn.

  • Financial, legal, and auditing advisors.

  • Complainants who can prove consumer violations.

  • State authorities with appropriate jurisdiction.

All transaction-related information is kept confidential except when disclosure is required by law.

6. Contact Details of the Collecting and Managing Entity

SINHGROUP Joint Stock Company

  • Address: TDP 4, Con Town, Hai Hau, Nam Dinh, Vietnam

  • Showroom: 81 Le Van Khuong, Dong Thanh, Hoc Mon, Ho Chi Minh City

  • Hotline (Consultation/Orders): +84 968 921 269

  • Email: sinhgroup.vn@gmail.com

  • Website: www.sinhgroup.vn

7. Methods and Tools for Consumers to Access and Modify Personal Data

Consumers have the right to review, update, adjust, or delete their personal information by logging into www.sinhgroup.vn or by requesting assistance from the website administrators.

Consumers may file complaints regarding the unauthorized disclosure of their personal data to third parties. Upon receiving such complaints, SINHGROUP will verify the information, provide explanations, and guide consumers on restoring and securing their data.

Complaint submission methods:

8. Commitment to Protect Consumers’ Personal Information

Personal data collected on www.sinhgroup.vn is strictly protected under this Privacy Policy. Collection and usage of personal data will only be conducted with consumer consent, except as otherwise required by law.

We do not use, transfer, provide, or disclose consumers’ personal data to third parties without their consent, except as stated in this policy or required by law.

In the event of a server attack resulting in data loss, the administrators will promptly notify relevant authorities and affected consumers, and work with investigators to resolve the issue.

9. Complaint Handling Mechanism

If consumers discover their personal information being misused or processed beyond the stated scope, they may submit complaints via email to info@sinhgroup.vn or call +84 968 921 269, providing relevant evidence.

SINHGROUP commits to responding immediately or within 24 working hours from receipt of the complaint.